Frequently Asked Questions

Setting up is quick and easy! Just sign up, choose your agent type, and connect via Telegram. The whole process takes about 2 minutes. We'll guide you through each step.

Telegram is a free, secure messaging app available on iOS, Android, and desktop. We chose Telegram because it's fast, private, and available worldwide. Download it from telegram.org or your app store.

Most users are chatting with their agent within 2 minutes! Sign up, choose your agent, scan the QR code or click the link to open Telegram, and you're ready to go.

Not at all! If you can send a text message, you can use Buvi. There's no coding, no complicated setup, and no technical knowledge required.

Your agent can help with a wide range of tasks: answering questions, writing emails, brainstorming ideas, research, scheduling, reminders, creative projects, and much more. The Pro and Premium plans also include web browsing and file analysis.

With web browsing (Pro & Premium plans), your agent can search the internet, read articles, check prices, get weather updates, and find real-time information. Just ask naturally like "What's the latest news about X?" or "Find me the best rated pizza places nearby."

Yes! Your agent remembers your conversations and learns your preferences over time. It knows your context, so you don't have to repeat yourself. Premium users get enhanced memory with longer context windows.

Skills are specialized capabilities you can add to your agent. For example, Calendar Integration lets your agent manage your schedule, while Document Analysis lets it read and summarize PDFs. Check our Skills page for all available add-ons.

We bill monthly or annually (save 20% with annual). Your subscription renews automatically. You can manage your billing, download invoices, and update payment methods in your account settings.

Absolutely! Upgrade anytime and get immediate access to new features. Downgrade takes effect at your next billing cycle. No penalties or fees for changing plans.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through Stripe.

We offer a 7-day money-back guarantee instead of a traditional trial. Try Buvi risk-free—if you're not satisfied within 7 days, we'll refund your payment in full.

Full refund within 7 days of purchase, no questions asked. After 7 days, we offer prorated refunds on annual plans. Contact support@buvi.ai for refund requests.

Yes, security is our top priority. All conversations are encrypted in transit and at rest. We use industry-standard security practices and undergo regular security audits. Your data is stored on secure, SOC 2 compliant servers.

No. Your conversations are private and encrypted. We never read, share, or use your conversations to train AI models. The only time we might access your data is if you explicitly request support help and grant permission.

Absolutely. You can delete your conversation history at any time from settings. If you want to delete your entire account and all associated data, contact support and we'll process it within 48 hours.

Telegram offers the best combination of speed, security, and accessibility. It's free, works on all devices, has excellent bot support, and is available in countries where other messaging apps are restricted. No additional app download required beyond Telegram.

We use state-of-the-art large language models, including Claude by Anthropic. Our system is constantly updated to use the best available AI technology while maintaining consistent, reliable responses.

We're working on a developer API for business users. If you're interested in API access for your company, contact us at business@buvi.ai to join the waitlist.

Telegram has excellent uptime, but if there's ever an outage, your conversation history is safely stored and will be available when service resumes. We're also working on additional platform support.